FAQs
When will my order arrive?
We are committed to providing the best value for money. That’s why we ship products directly from our supplier. This allows us to save significantly on transportation, storage, packaging, and shipping costs, and offer products at a fair price. Every order is processed within 24 hours, and the average delivery time is 7 to 14 business days.
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How can I track my order?
Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our order tracking page and enter your order number or email address.
How can I contact you?
If you experience any issues or have questions, visit our contact page to connect with our support team. We’re here to assist you promptly.
What is Ylvine's Return & Refund Policy?
You can return items within 30 calendar days of receiving them.
- Return shipping costs are the buyer’s responsibility.
- Approved refunds will be issued to your original payment method.
Are there exceptions to the Return & Refund Policy?
Yes, the following exceptions apply: Partial refunds may be issued for items that:
- Show signs of use.
- Are not in their original condition.
- Are damaged or missing parts (not caused by us).
- Are returned more than 30 days after delivery.
